How we handle your information.

We help organisations protect their data, so we hold ourselves to the same standard. This policy is short and written in plain English.

IN SHORT

We collect only the business contact details and information you give us to respond, work with you and run our business.
We never sell your information, and we send updates only if you want them.
Our email and storage providers may hold information overseas; we make sure it stays protected.
You can ask to see or correct your information, or complain, at any time; the OAIC is there if we don’t resolve it.

Who we are

This policy explains how Southern Quantum Pty Ltd (ABN 78 701 793 026) collects, uses, holds and discloses personal information. “We”, “us” and “our” mean Southern Quantum. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect only what we need to respond to you, deliver our services and run our business. This usually means:

your name, job title, organisation and sector
your work email address and phone number
what you tell us in a message, meeting or call
the names and roles of people we work with at client and partner organisations
technical information our website receives when you visit, such as your IP address and browser type

We do not ask for sensitive information, such as health information or racial or ethnic origin, and we ask you not to send it to us. Please don’t send passwords, keys or confidential system details through our contact form or by email; we will arrange a secure way to receive them if an engagement needs them.

How we collect it

Most information comes directly from you: when you use our contact form, email or call us, swap business cards, attend a briefing or event, or engage us. We may also collect business contact details from public sources such as your organisation’s website or LinkedIn, or from a colleague or partner who introduces you. You can contact us without giving your name, or using a pseudonym, but we may not be able to help with some requests.

Why we use it

to reply to enquiries and arrange conversations
to scope, deliver and manage engagements and subscriptions
to send you papers, briefings or updates you have asked for
to manage our business relationships, invoicing and records
to keep our website and systems secure, and to meet our legal obligations

We send marketing only to people who have asked for it or who would reasonably expect it, and every message includes a simple way to opt out. We never sell or rent personal information.

Who we share it with

We share personal information only when we need to, with:

service providers that run our email, file storage and website
technology partners who help deliver a service you have engaged us for, under a written agreement
professional advisers such as our accountants and lawyers
government agencies or others where the law requires it

Our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to make sure the information is protected in line with the Australian Privacy Principles.

Cookies and analytics

Our website uses only the cookies it needs to work. We do not use advertising or tracking cookies. You can block cookies in your browser settings.

How we protect it

Protecting information is our profession. We use access controls, multi-factor authentication and encryption, and we limit access to people who need it. We keep personal information only for as long as we need it for the purposes above or as the law requires, and then delete or de-identify it.

If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.

Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests. If that changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions made.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, through our contact page. There is no charge. We will respond within 30 days, and if we cannot give you access or make a correction we will tell you why.

Questions and complaints

If you have a question or a concern about how we have handled your personal information, please contact us through our contact page. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au ↗ or on 1300 363 992.

Changes to this policy

We review this policy regularly and will publish any changes on this page. This version applies from 10 November 2026.